Privacy Policy

Effective Jan 01, 2025

At SNEG CARE we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your personal data when you visit our website and use our homecare services.

By accessing or using our website, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We collect personal information that is necessary for us to provide homecare services to you. This may include:

• Personal Identification Information: Name, email address, phone number, postal address.
• Health Information: Medical history, current health conditions, medications, and care needs provided by you or your healthcare providers. This is essential for the homecare services we offer.
• Payment Information: Credit card numbers or other payment details used to process service payments.
• Usage Data: Information such as your IP address, browser type, device information, and how you interact with our website. This is automatically collected through cookies and other tracking technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing Services: To deliver homecare services based on your needs and preferences, including managing appointments and personalizing care.
• Communication: To communicate with you about your account, upcoming appointments, updates, and general customer service inquiries.
• Processing Payments: To process payments for the services you request and to manage billing.
• Improvement of Services: To improve our website, services, and customer experience based on your usage and feedback.
• Compliance with Legal Obligations: To comply with healthcare laws and other regulations that apply to our business.

3. How We Protect Your Information

We take the privacy and security of your information seriously. We implement a variety of security measures to protect your personal data, including:

• Encryption: Your personal and payment information is transmitted securely using SSL encryption.
• Access Control: Only authorized personnel have access to your personal information.
• Data Storage: We store personal data in secure, encrypted systems and implement regular security audits.

While we use reasonable efforts to protect your data, no method of data transmission or storage can be guaranteed to be 100% secure. Therefore, we cannot ensure the absolute security of your data.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

• Service Providers: We may share your data with third-party service providers who assist in providing our services, such as payment processors or healthcare partners.
• Legal Requirements: We may disclose your personal information when required by law or in response to legal requests, such as a court order or subpoena.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us remember your preferences, improve the functionality of our services, and analyse how users interact with the website.

You can control your cookie settings through your browser preferences. If you choose to disable cookies, certain features of our website may not function as intended.

6. Third Party Links

We may provide links to third party Websites/Apps for the convenience and information of users. These Websites/Apps may not be owned, controlled, or operated by us. In those cases, we cannot control how information collected by those Websites/Apps will be used, shared, or secured. If the user visits linked sites, we strongly recommend that the user reviews the privacy notices or policies posted at those sites. We are not responsible for the content of linked sites, the user's use of them, or the information practices of their operators. If you have any concern, you visit their sites and review their terms to understand how they will process your information.

7. Security Procedures

We have implemented industry standard security policies, rules and technical measures as required, to protect any kind of personal sensitive information that we have under our control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss.

8. Your Rights Regarding Your Information

Depending on your location and Applicable laws, you may have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal data, subject to certain legal obligations.
• Opt-out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

To exercise these rights, please contact us at admin@snegcare.com.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once your data is no longer needed, we will securely dispose of it.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us at:

admin@snegcare.com